The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece is having difficulties withdrawing winnings due to incomplete verification. The player managed to resolve the problem by contacting the casino's support.

We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.

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The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill.

The Complaints Team had engaged in a detailed dialogue with the player and the casino to understand the situation. After several rounds of communication and follow-ups, the casino had agreed to refund the player's deposit. Despite initial delays, the player eventually received her refund.

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The player from the Netherlands had had an issue with a delayed withdrawal from Bruno Casino. It had been his first withdrawal, and he hadn't used a bonus to accumulate his winnings. Despite having reached out to the casino's support, he had seen no progress for nearly three weeks.

Unfortunately, we can't help you now without knowing your email. You can send us an email at [email protected] with the subject "CasinoGuru Review," and we will try to solve that issue!

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The player from the Netherlands had his winnings capped as if they’ve been generated from a free bonus play solely.

After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. Thus, the issue had been resolved successfully.

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She's now having issues with a withdrawal and is seeking advice on the situation. The complaint was resolved as the player received her money from the casino.